Capacity
Q&A
What do I do when the business grows faster than I can keep up?
Build the operational foundations that create breathing room, before adding more hours. Demand outrunning capacity means the business has earned more than its systems can carry, which is a good problem arriving fast. The way through is to systemise the work you repeat, delegate with a clear basis, and protect delivery first.
Q&A
Why do I never get to the work that actually matters?
Because the business still runs on you, so the urgent keeps crowding out the important. The work that matters is usually the work only you can do, and it is the first thing displaced when everything routes through you. Capacity is built by moving work off yourself deliberately, not by finding more hours.